Web Based Contact Management, Sales Lead Tracking, and Lead Management Solution

desme’s customized CRM solution provides our clients a web based application with real time lead tracking capability. desme CRM solution enables sales teams and departments to share current customer database information via a secured web based interface. The CRM solution can be customized to meet our clients' needs. Unlike off the shelf solutions, desme CRM is fully integrated and customized to fit any business model. desme's custom CRM solution provides the following benefits for our clients:

Capturning Online Leads

Leads and prospect information are captured from the website via either an RFQ generator or a form based method. Information then is saved into the database for future lead management.

Managing Leads and Prospects

Once a lead or prospect information is captured it is saved into the database. This information can be retrieved by a secured administrative backend. The dashboard is color-coded based on prospect information and status. The dashboard also allows lead manager to assign the lead to any team members.

Monitoring Progress

Once a lead is assigned to a team member, the dashboard can be used to monitor the day-to-day activity. This tool can be developed using different color status information for easier understanding. A complete real time private message board is also implemented for archiving the communication.

Email Campaigns

An HTML based email campaign can be set up for the administrative backend. This area also allows the administrator to upload previously saved contact information. All the email campaigns can be saved and stored for future reference. Custom reporting mechanism can be also developed to study the effectiveness of each email campaigns.

Multi Level User Interface

The administrative backend allows administrator to create multiple user accounts based on different permission level.

To see a live demon contact desme at 888-354-0969 or fill out our FREE quote request form.